Steam is a well-liked on-line gaming platform that permits customers to buy and obtain video games from all kinds of builders. Whereas most video games bought on Steam may be performed indefinitely, there are some circumstances underneath which you will wish to return a sport. In case you are sad with a sport you’ve gotten bought, you may request a refund by way of Steam’s refund coverage.
With the intention to be eligible for a refund, the sport should have been bought inside the final 14 days and you could have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present. For those who meet these standards, you may request a refund by following the steps beneath:
Return a Recreation on Steam
Listed below are 9 essential factors about return a sport on Steam:
- Bought inside 14 days
- Performed for lower than 2 hours
- Not a pre-order or reward
- Request refund by way of Steam
- Contact Steam Assist
- Present purpose for refund
- Watch for refund approval
- Refund might be issued to authentic cost methodology
- Recreation might be faraway from library
When you have any questions or issues with returning a sport on Steam, you may contact Steam Assist for help.
Bought inside 14 days
One of many necessities for returning a sport on Steam is that it should have been bought inside the final 14 days. Which means you’ve gotten 14 days from the date of buy to determine if you wish to preserve the sport or return it for a refund.
In case you are undecided while you bought a sport, you may examine your Steam buy historical past. To do that, log in to your Steam account and click on in your username within the top-right nook of the display screen. Then, choose “Account particulars” from the drop-down menu. On the “Account particulars” web page, click on on the “Buy historical past” tab. This may present you a listing of all of the video games you’ve gotten bought on Steam, together with the dates of buy.
You will need to notice that the 14-day refund interval begins on the date of buy, not the date you first performed the sport. So, even when you’ve got not performed the sport but, you may nonetheless return it for a refund so long as it has been lower than 14 days since you bought it.
Nevertheless, there are some exceptions to the 14-day refund interval. For instance, you can not return a sport when you’ve got already performed it for greater than two hours. Moreover, you can not return a sport if it’s a pre-order or a present. In case you are uncertain whether or not or not you might be eligible for a refund, you may contact Steam Assist for help.
Performed for lower than 2 hours
One other requirement for returning a sport on Steam is that you could have performed the sport for lower than two hours. Which means you’ve gotten two hours of playtime to determine if you wish to preserve the sport or return it for a refund.
Steam tracks your playtime for every sport you play. You’ll be able to examine your playtime for a specific sport by right-clicking on the sport in your Steam library and deciding on “Properties”. Then, click on on the “Native Recordsdata” tab and search for the “Hours Performed” part.
You will need to notice that the two-hour playtime restrict begins while you first launch the sport, not while you begin enjoying it. So, even in case you spend time within the sport’s menus or watching cutscenes, it should nonetheless depend in direction of your playtime.
Nevertheless, there are some exceptions to the two-hour playtime restrict. For instance, you might be able to return a sport when you’ve got skilled technical issues which have prevented you from enjoying the sport. Moreover, you might be able to return a sport when you’ve got bought it by mistake. In case you are uncertain whether or not or not you might be eligible for a refund, you may contact Steam Assist for help.
Not a pre-order or reward
One other requirement for returning a sport on Steam is that it can’t be a pre-order or a present. Which means you can not return a sport that you’ve got pre-ordered or that has been gifted to you by one other person.
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Pre-orders
Pre-orders are video games you can buy earlier than they’re launched. When you pre-order a sport, you aren’t in a position to cancel your order or return the sport for a refund. It is because pre-orders are thought of to be a remaining sale.
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Items
Items are video games which were bought by one person and gifted to a different person. As soon as a sport has been gifted, the recipient isn’t in a position to return the sport for a refund. It is because the sport is taken into account to be the property of the recipient, not the purchaser.
In case you are uncertain whether or not or not a sport is a pre-order or a present, you may contact Steam Assist for help.
Request refund by way of Steam
To request a refund for a sport on Steam, that you must observe these steps:
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Log in to your Steam account
Go to the Steam web site and log in to your account.
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Go to your buy historical past
Click on in your username within the top-right nook of the display screen and choose “Account particulars” from the drop-down menu. Then, click on on the “Buy historical past” tab.
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Discover the sport you wish to refund
Scroll by way of your buy historical past till you discover the sport you wish to refund. After getting discovered the sport, click on on the “Refund” button.
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Choose a purpose for the refund
You have to to pick a purpose for the refund. The obtainable causes are:
- I by accident bought the flawed sport.
- The sport does not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
After getting chosen a purpose for the refund, click on on the “Submit” button. Steam will then evaluate your request and concern a refund if you’re eligible.
Contact Steam Assist
When you have any issues with returning a sport on Steam, you may contact Steam Assist for help. Steam Assist is on the market 24/7 through e-mail and dwell chat.
To contact Steam Assist, go to the Steam web site and click on on the “Assist” hyperlink within the top-right nook of the display screen. Then, click on on the “Steam Assist” hyperlink.
On the Steam Assist web page, you will have to pick the subject of your inquiry. For refunds, you will have to pick the “Purchases and Billing” matter.
After getting chosen the subject of your inquiry, you will have to supply some extra info, similar to your Steam username and the e-mail deal with related along with your account. Additionally, you will want to explain the issue you might be experiencing.
After getting submitted your request, Steam Assist will evaluate your request and reply to you as quickly as potential.
Present purpose for refund
If you request a refund for a sport on Steam, you will have to supply a purpose for the refund. The obtainable causes are:
- I by accident bought the flawed sport.
- The sport does not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
If you choose the “Different” choice, you will have to supply a short clarification of why you might be requesting a refund.
You will need to be trustworthy and particular when offering a purpose to your refund. This may assist Steam Assist to course of your request shortly and effectively.
In case you are undecided which purpose to pick, you may contact Steam Assist for help.
Watch for refund approval
After getting submitted your refund request, you will have to attend for Steam Assist to evaluate your request and approve your refund. This course of can take as much as 7 days, however it’s usually a lot quicker.
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You’ll obtain an e-mail notification when your refund has been authorised.
The e-mail will include directions on full the refund course of.
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In case your refund is authorised, the funds might be credited to your authentic cost methodology.
The refund course of can take as much as 7 days, however it’s usually a lot quicker.
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In case your refund is denied, you’ll obtain an e-mail notification explaining the rationale for the denial.
You’ll be able to contact Steam Assist to attraction the choice.
When you have any questions or considerations in regards to the refund course of, you may contact Steam Assist for help.
Refund might be issued to authentic cost methodology
If you obtain a refund for a sport on Steam, the funds might be credited to your authentic cost methodology. Which means the refund might be issued to the identical bank card or PayPal account that you simply used to buy the sport.
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For those who used a bank card to buy the sport, the refund might be credited to your bank card account.
The refund could take as much as 7 days to look in your bank card assertion.
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For those who used PayPal to buy the sport, the refund might be credited to your PayPal account.
The refund might be obtainable instantly in your PayPal account.
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For those who used a Steam Pockets to buy the sport, the refund might be credited to your Steam Pockets.
You should use the funds in your Steam Pockets to buy different video games or objects on Steam.
When you have any questions or considerations in regards to the refund course of, you may contact Steam Assist for help.
Recreation might be faraway from library
As soon as your refund has been processed, the sport might be eliminated out of your Steam library. Which means you’ll now not be capable to entry the sport or its recordsdata.
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When you have any save recordsdata or different information related to the sport, it is best to again them up earlier than requesting a refund.
As soon as the sport is eliminated out of your library, you’ll now not be capable to entry your save recordsdata or different information.
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When you have any questions or considerations in regards to the refund course of, you may contact Steam Assist for help.
Steam Assist is on the market 24/7 through e-mail and dwell chat.
Please notice that refunds should not obtainable for all video games. For instance, you can not refund a sport that you’ve got already performed for greater than two hours. Moreover, you can not refund a sport that could be a pre-order or a present.
FAQ
Listed below are some incessantly requested questions on return a sport on Steam:
Query 1: How lengthy do I’ve to return a sport on Steam?
Reply: You’ve 14 days from the date of buy to return a sport on Steam.
Query 2: How a lot can I play a sport earlier than I can not return it?
Reply: You’ll be able to play a sport for as much as 2 hours earlier than you may’t return it.
Query 3: Can I return a sport that I pre-ordered?
Reply: No, you can not return a sport that you simply pre-ordered.
Query 4: Can I return a sport that was gifted to me?
Reply: No, you can not return a sport that was gifted to you.
Query 5: How do I request a refund for a sport on Steam?
Reply: To request a refund for a sport on Steam, observe these steps:
- Log in to your Steam account.
- Go to your buy historical past.
- Discover the sport you wish to refund and click on on the “Refund” button.
- Choose a purpose for the refund and click on on the “Submit” button.
Query 6: How lengthy does it take to get a refund for a sport on Steam?
Reply: It may take as much as 7 days to get a refund for a sport on Steam, however it’s usually a lot quicker.
Query 7: What occurs if my refund request is denied?
Reply: In case your refund request is denied, you’ll obtain an e-mail notification explaining the rationale for the denial. You’ll be able to contact Steam Assist to attraction the choice.
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When you have some other questions on returning video games on Steam, you may contact Steam Assist for help.
Suggestions
Listed below are some ideas for returning video games on Steam:
Tip 1: Make sure to meet the refund necessities.
With the intention to be eligible for a refund, the sport should have been bought inside the final 14 days and you could have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
Tip 2: Request your refund as quickly as potential.
The earlier you request your refund, the earlier you’ll obtain your a reimbursement. Steam Assist usually processes refund requests inside 24 hours.
Tip 3: Be trustworthy and particular when offering a purpose to your refund.
This may assist Steam Assist to course of your request shortly and effectively.
Tip 4: In case your refund request is denied, you may contact Steam Assist to attraction the choice.
Steam Assist will evaluate your attraction and make a remaining resolution.
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By following the following tips, you may improve your probabilities of getting a refund for a sport on Steam.
Conclusion
Returning a sport on Steam is a comparatively easy course of, however there are some things you want to remember. First, you could meet the refund necessities, which embody buying the sport inside the final 14 days and enjoying the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
For those who meet the refund necessities, you may request a refund by following the steps outlined on this article. Make sure to be trustworthy and particular when offering a purpose to your refund. Steam Assist will usually course of your request inside 24 hours.
When you have any questions or considerations about returning a sport on Steam, you may contact Steam Assist for help.
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